An average pharmacy juggles 8-12 IT and equipment vendors: dispensing software, POS, EFTPOS, label printers, CCTV, alarm, internet, mobile, electricity, Microsoft, ABS Online. When something breaks, half the call is figuring out whose problem it is.
WAPIT owns the vendor relationship layer. You log one ticket with us — we triage, contact the right vendor, sit on the line, and stay accountable until it's fixed.
Built for Australian pharmacy operations.
Single point of accountability
One ticket, one engineer who owns it until resolved — even when 3 vendors are involved.
Dispensing vendor liaison
Direct relationships with Minfos, Fred Health, LOTS, Z Dispense and MedAdvisor support teams.
Telco & ISP escalation
Authorised contact on your NBN, Telstra and mobile accounts to escalate faults faster.
Hardware vendor management
Label printers, EFTPOS terminals, scanners, CCTV and alarm coordinated through us.
Renewals & contracts
We track licence and contract end dates so you stop being surprised by renewals.
Quarterly vendor review
Performance scorecard for every supplier with renegotiation recommendations.
What you receive.
- Vendor register with contacts, contract dates and account numbers
- Authorised-contact letters lodged with each vendor
- Monthly vendor incident summary
- Renewal calendar and budget forecast
Results pharmacy owners see.
- Owners stop being on hold to Telstra
- Faster resolution when multiple vendors are involved
- Better commercial terms at renewal time
- Clear accountability — no more finger-pointing
Frequently asked questions
Do we have to switch vendors?
No. We work with your existing dispensing, POS and telco vendors. If we think you'd be better off switching, we'll tell you, but the choice is yours.
Can you take over the relationship with Minfos or Fred?
Yes — with your written authority, we become the technical contact on your account and handle all logged cases on your behalf.