Every minute a dispensing terminal, label printer or POS lane is down costs revenue and frustrates patients. Most pharmacies only learn about failure when staff phone the owner.
WAPIT runs 24/7 telemetry across every device that matters — servers, switches, access points, firewalls, dispensing PCs, POS lanes, EFTPOS terminals and Microsoft 365 services. When something drifts, our team is on it before your staff log a ticket.
Built for Australian pharmacy operations.
24/7 telemetry
Sub-minute polling on every endpoint, server and network device.
Synthetic dispensing checks
Scripted transactions through dispensing and PBS Online to detect silent slowdowns.
Auto-ticketing & escalation
Alerts open tickets, page on-call engineers and notify owners by SMS for critical events.
Capacity trending
Catch disks, memory and bandwidth before they hit 100% during a busy day.
Owner dashboard
Real-time pharmacy health dashboard for owners and area managers.
Monthly insights
Performance and uptime report with improvement recommendations.
What you receive.
- Monitoring agents deployed on every server and pharmacy PC
- Network and Wi-Fi telemetry configured
- Custom alert thresholds tuned to your pharmacy hours
- Monthly uptime and performance report
Results pharmacy owners see.
- 99.98%+ measured uptime across our pharmacy fleet
- Most incidents resolved before staff notice
- Hardware failure predicted, not surprised by
- Owners have a single live health view across all stores
Frequently asked questions
Does monitoring see patient data?
No. We collect performance telemetry only — CPU, memory, network, service health. We never poll dispensing databases or patient records.
Can you monitor our pharmacy across multiple states?
Yes. Multi-site groups get a per-store and rolled-up view. We currently monitor pharmacies across WA, SA, NT and NSW.
Often paired with this service.
Helpdesk Support
Local Perth-based pharmacy helpdesk with average <15 minute response on critical tickets.
Learn moreNetwork Management
Secure, segmented pharmacy networks with always-on monitoring and SD-WAN options.
Learn moreServer Management
On-premise and virtual server administration, patching, hardening and lifecycle.
Learn more